Cancellation and Refund Policy
At Radha Studios, we understand that circumstances may arise where you need to cancel an order or request a refund. We aim to make this process as simple and straightforward as possible, ensuring your satisfaction with every transaction.
Cancellation Policy:
- To initiate a cancellation, please contact our customer service team at radharanitalla@gmail.com or call us at +91 9866829090
- Orders that have already been processed and shipped cannot be canceled. In such cases, please refer to our return policy.
Refund Policy:
- If you are not completely satisfied with your purchase, you may request a refund within 14 workings days of receiving your order.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 10-15 business days for the refund to be processed and reflected in your account.
Return Process:
- To initiate a return and request a refund, please contact our customer service team and submit a clear video proof with 360degree of the product to radharanitalla@gmail.com or whatsapp at +91 9866829090
- Items must be returned in their original condition, unused, and with all original tags and packaging intact.
- Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.
Exceptions:
- Certain items may not be eligible for cancellation, return, or refund, such as personalized or custom-made products. Please refer to the product description for specific details.
For any inquiries regarding cancellation, refunds, or returns, feel free to reach out to our customer service team. We are here to assist you with any concerns or questions you may have.
Thank you for choosing Radha Studios. We appreciate your trust in us and strive to provide you with the best possible shopping experience.- To initiate a cancellation, please contact our customer service team at radharanitalla@gmail.com or call us at +91 9866829090.